Thondiyil Service Co-operative Bank > Grievance Redressal
Prototype website — content under review by the bank
0490 2444 438 thondiyilscb@gmail.com Mon–Fri 9.30–5.30 · Sat 9.30–2.00
Thondiyil · Nedumpoyil · Poolakkutty
Thondiyil Service Co-operative Bank Ltd. No. C-45 Thondiyil Service Co-operative Bank
Thondiyil Service Co-operative Bank

Grievance Redressal

If you are not satisfied with something we have done, please tell us. This page sets out whom to approach, and in what order. Most matters can be settled at the first step, at the branch itself.

Step 1 — Talk to the branch

Speak to the staff at your branch first — the Head Office at Thondiyil, the Nedumpoyil branch, or the Poolakkutty branch. Your account records are held there, so an error in an entry, a delay, or a question about documents can usually be checked and put right the same day. If you cannot come in person, call 0490 2444 438.

Step 2 — Write to the Head Office

If the branch has not resolved the matter, write to the Secretary at the Head Office in Thondiyil. You may hand in a letter, send it by post, or email it to thondiyilscb@gmail.com. Putting the complaint in writing is best — it creates a record that can be followed up.

What to include

  • Your name, phone number and an address where we can reach you.
  • Your account or membership number, and which office the matter concerns.
  • What happened and when — briefly, with dates.
  • What you would like us to do to put it right.
  • Copies of anything relevant, such as a receipt or a passbook page. Never write down your PIN, OTP or password.

Step 3 — The Board of Directors

If you are not satisfied with the reply from the Head Office, you may address a complaint to the President and the Board of Directors, submitted through the Head Office. Such complaints are placed before the Board at its meeting. The members of the Board are listed on our About Us page.

Step 4 — Department of Co-operation, Government of Kerala

Co-operative banks in Kerala function under the Department of Co-operation, Government of Kerala. If the steps within the bank have been exhausted and you are still not satisfied, it is open to you to approach the Department. If you are unsure which office handles complaints for this area, ask at the Head Office — we will tell you, and give you the details you need.

Pending. The name and designation of the officer who handles complaints, and the time the bank commits to for replying to a complaint, are to be decided by the bank and added here. Until then they are deliberately not stated on this page.

Head Office contact

Address

Thondiyil Service Co-operative Bank Ltd. No. C-45
Head Office, Thondiyil, Peravoor
Kannur, Kerala – 670673

Phone and email

Phone: 0490 2444 438
Email: thondiyilscb@gmail.com
Hours: Mon – Fri 9.30 am – 5.30 pm · Sat 9.30 am – 2.00 pm · Sunday closed

You can also write to us through the website — the enquiry form on the Contact page reaches the staff at the Head Office.

Open the enquiry form

A reminder: even while dealing with a complaint, the bank will not ask you for your PIN, OTP or password — if anyone does, do not share them.