Grievance Redressal

We are committed to resolving member complaints promptly and fairly. If you are dissatisfied with any service, please follow the steps below.

Step 1: Branch Manager

Raise your concern with the Manager of your branch. Most issues are resolved within 3 working days.

Step 2: Grievance Redressal Officer

If unresolved, write to our Grievance Redressal Officer (demo contact):

Smt. Anitha George
Grievance Redressal Officer
Kerala Co-operative Bank, Head Office
Bank Towers, M.G. Road, Thiruvananthapuram – 695001
Phone: 0471-2345099 (demo number)

Step 3: Registrar of Co-operative Societies

If your complaint remains unresolved after 30 days, you may escalate it to the Registrar of Co-operative Societies, Government of Kerala, as per applicable co-operative banking regulations.